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Last updated and effective as of 9th December 2022. 

 

As a responsible organisation, we have taken three important steps. First, we have made sure that we have, at the discretion of our users, the information necessary to allow us to improve the Muse Hub application, and that by doing so we are compliant with national and international regulations, namely GDPR and CCPA. Second, we have been, and will continue to be, transparent with our users and our developer community about the data we collect, when we collect it and why. We will also publish any intended changes before they are implemented in all newer versions of the Muse Hub application. Muse Hub is a free application to download and use. Third and most important: Muse Hub has privacy as a feature - it means that we do not store any of your personal data at all.

 

Content: 

  • Introduction 

  • Principles of processing 

  • What information does Muse Hub collect and why? 

  • Data storage, retention, deletion & security 

  • Your privacy rights 

  • Linking to other websites 

  • Updates to this Notice 

  • How to contact us 

  • Additional Information for California Consumers 

​

Introduction 

  1. This Privacy Notice (“Notice”) explains what information we (as defined below) collect and use when you (“you” and “your”) use our Muse Hub app (the “Muse Hub App” or “App”) and explains how we use that information. Our App does not require you to create an account or profile and we do not ask you to provide us with your name, address or any other contact details in order to use our services. 

  2. This Notice also sets out the rights that you have in relation to the information that we process about you and how you can exercise them. 

  3. The Muse Hub Team treats compliance with its privacy obligations seriously. This is why we have developed this Notice, which describes the standards that the Muse Hub Team applies to protect your information. 

  4. For the purposes of this Notice, MuseCY SM Ltd., a Cyprus company with a registered office at Spyrou Kyprianou, 84, 4004, Limassol, Cyprus (“Muse Hub Team“, “us“, “we“, or “our“) acts as the data controller for the information that is collected via the App. As a data controller, the Muse Hub Team makes sure that any processing of your information complies with applicable data protection law, and specifically with the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (”CCPA”). 

  5. Please take the time to read this Notice carefully. If you have any questions or comments, please contact us via privacy@musehub.com.

 

Principles of processing 

  1. We will process the information we collect in accordance with this Notice and based on the following principles: 

  2. Fairness: We process your information fairly, which means that we are both transparent about how we process it and we process it in accordance with applicable laws. 

  3. Lawfulness: We process your information only on a valid lawful ground. 

  4. Purpose limitation: We process your information for specified and legitimate purposes (as described below), and do not process it in a manner that is incompatible with those purposes, unless permitted by applicable data protection laws. 

  5. Data minimization: We only process information that is adequate, relevant and limited to what is necessary to achieve the purposes for which the data are processed. 

  6. Data accuracy: We take appropriate measures to ensure that any information we hold about you is accurate. 

  7. Data security: We use appropriate technical and organizational measures to protect the information that we collect and process. Such measures include to-date secure network architectures that contain firewalls, intrusion detection devices, and backups. 

 

What information does Muse Hub collect and why? ​

  1. We use the statistics information listed in the table at the end of this section to help us improve our App. 

  2. Data is only collected for the specific network features you actually use.

  3. We rely on our legitimate interest as a business to offer you our App and ensure that our App is functioning correctly to process the information we collect.

  4. All network features require sending an Internet Protocol (IP) address. We do not store the full IP address.

  5. We do not store personal information.


​

Legal basis

Purpose of processing 

Data collected 

Explanation

Analytics for products download through Muse Hub

Our legitimate interest to improve Muse Hub and the downloadable products by monitoring download statistics

  • Download info:

    • Product details (name, ID, type, size, and version),

    • Timestamps for starting and completing the download,

    • Muse Hub version and unique installation ID, 

    • OS name and version,

    • Country from IP address, 

    • Type of connection used to download the data

  • Application crash info,

  • Errors reports

Muse Hub will collect error / crash info and download statistics for applications available through Muse Hub.

Data storage, retention, deletion and security 

  1. Your IP address is anonymised immediately. We only store the first three octets of the IP address so that it is impossible for us to identify you.

  2. We do not store any personal information. 

  3. We delete all data within 12 months of it being collected. 

 

Disclosure of your information 

  1. We do not share, disclose or otherwise make available any of your information to vendors, suppliers, services providers, business partners or any other third parties.

  2. All data is stored and hosted within the territory of the European Union and/or the European Economic Area (EU/EEA) and The United States of America. 

 

Your privacy rights 

Under the GDPR, individuals have certain data protection rights, which you can exercise by emailing privacy@musehub.com. However, these rights only apply to the extent that the controller is able to identify the individuals whose information is collected. As mentioned above, the Muse Hub Team does not store any information (personal data) that would enable us to identify you, and the processing of the information we collect does not require us to identify you. For these reasons, the exercise of the following GDPR rights may be limited, or in most cases, might not apply.

 

  • obtain access to the information held about you

  • ask for incorrect, inaccurate or incomplete information to be corrected

  • request that information be erased when they are no longer needed or if processing is unlawful

  • request the restriction of the processing of your information in specific cases

  • receive your information in a machine-readable format and send them to another controller ('data portability')

  • lodge a complaint with a supervisory authority
     

If you have any questions about the protection of your information, you can contact us: privacy@musehub.com.  

 

Linking to other websites 

  1. The Muse Hub App provides the ability for users to download other Muse applications (such as MuseScore Desktop, Audacity, StaffPad, Tonebridge and etc.) and get content examples for these Applications. Please note that these are separate services governed by their own privacy policies. 

  2. The Muse Hub App may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these websites. 

  3. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk. 

 

Updates to this Notice 

  1. We may update this Notice from time to time in response to changing legal, technical, or business developments. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Notice changes if and where this is required by applicable data protection laws

  2. You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice.​

 

How to contact us 

If you have any questions or comments, or if you wish to exercise your data protection rights, please contact us via privacy@musehub.com.  

 

Additional Information for California Consumers 

  1. The California Consumer Privacy Act (“CCPA”) provides California residents, referred to in the law as “consumers,” with rights to receive certain disclosures regarding the collection, use, and sharing of personal information, as well as rights to access and control personal information. Certain information that we collect may be exempt from the CCPA because it is considered public information (because it is made available by a government entity) or covered by another federal privacy law, such as the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act. 

  2. To the extent that we collect personal information about you that is subject to the CCPA, that information, our practices, and your rights are described below. 

  3. Right to information regarding the categories of personal information collected, sold, and disclosed: You have the right to obtain information regarding the categories of personal information we collect. We collect the categories of information described above but we do not store any personal information.

  4. Right to correct personal information: You have the right to correct any personal information we collect. To exercise that right, change your information in your account or email us here.

  5. We do not sell personal information.

Muse Hub Privacy Policy

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